Privacy Policy

WanPadi collects the information needed to create your account and complete deliveries through the mobile app. This may include your name, email address, phone number, pickup and drop-off addresses, order details, and any delivery instructions you choose to share.

When you use location-enabled features, we may receive precise or approximate device location to help you book deliveries, track riders in real time, estimate arrival times, and improve route accuracy. We may also collect device details, app usage data, and log information such as IP address, browser type, crash reports, and interaction history.

If you make payments through the app, billing and transaction details may be processed by our payment partners. WanPadi does not store full payment card details on its own servers unless clearly stated as part of a secure payment workflow.

We use your information to provide and improve the WanPadi delivery service. This includes creating your account, confirming bookings, assigning riders, tracking deliveries, sending status updates, processing payments, handling refunds, and responding to customer support requests.

Your information may also be used to personalize your app experience, prevent fraud, maintain platform safety, monitor performance, and comply with legal obligations. Where permitted, we may send service messages, promotional offers, feature updates, and important policy notices.

We only use personal data where we have a valid business reason or legal basis to do so, and we aim to limit collection to what is relevant for operating a secure and reliable delivery platform.

Yes. WanPadi may use cookies, mobile SDKs, pixels, and similar technologies to keep you signed in, remember preferences, measure app performance, and understand how users interact with our website and mobile app.

These technologies help us improve reliability, analyze traffic, troubleshoot issues, prevent abuse, and deliver more relevant communications. You can manage some tracking preferences through your device settings or browser controls, although disabling certain tools may affect how parts of the service work.

We retain personal information only for as long as it is needed to provide the service, meet legal and tax requirements, resolve disputes, enforce our terms, and keep appropriate business records.

Retention periods may vary depending on the type of data involved. For example, delivery history, support records, and transaction records may be kept longer than temporary analytics logs where there is a legitimate operational or legal reason to do so.

We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, or disclosure. These measures may include access controls, encrypted connections, secure infrastructure, monitoring tools, and limited internal access based on role.

No platform can guarantee absolute security, but we review our processes regularly and work with trusted service providers to maintain reasonable protections for user data.

Depending on your location, you may have rights to access, correct, update, delete, or object to certain uses of your personal information. You may also have the right to withdraw consent for optional marketing communications at any time.

You can update some account details directly in the app. For other requests, contact our team and we will review your request in line with applicable law and operational requirements.

If you have questions about this Privacy Policy or how WanPadi handles personal information, contact our support team through the app or by using the contact details provided on our website. We will review your request and respond as soon as reasonably possible.